Here to answer all your questions!
FAQ's & Policies
Care Instructions
For best results and to maintain quality, machine wash all pieces in cold water and hang to dry.
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Return Policy
Thank you for shopping with Suedes Way! We hope you love your purchase, but if you need to make an exchange, we’re here to help. Please read our policy carefully to ensure a smooth exchange process.
At Suedes Way, we do not offer returns for refunds. However, we are happy to facilitate exchanges under the following conditions:
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Eligibility for Exchange
To be eligible for an exchange, items must be unworn, unwashed, and in their original condition with all tags attached. Garments should be free from stains, odors, or any signs of wear.
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Exchange Period
You may request an exchange within 15 days of receiving your order.
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How to Initiate an Exchange
To initiate an exchange, please contact our customer service team at customerservice@suedesway.com. Include your order number and provide details about the item you wish to exchange, as well as the item you would like in exchange.
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Shipping for Exchanges
Customers are responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service to ensure your item is returned safely.
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Processing Exchanges
Once we receive the returned item and confirm its condition, we will process your exchange and send the new item to you as soon as possible.
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Final Sale Items
Please note that certain items may be marked as final sale and are not eligible for exchange. These items will be clearly indicated on our website.
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Contact Us
If you have any questions or need further assistance regarding our exchange policy, please feel free to reach out to us at Suedes Way
Email: customerservice@suedesway.com
Thank you for choosing Suedes Way! We appreciate your support and look forward to serving you and your little ones.
FAQ's
At Suedes Way, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, suedesway.com, make a purchase, or engage with us in any way.
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1. Information We Collect
We collect personal information in various ways. This includes when you create an account, place an order, subscribe to our newsletter, interact with customer service, or participate in surveys or promotions. The types of information we may collect include your name, email address, phone number, shipping and billing addresses, payment information (which is processed securely through third-party services), and any preferences or interests you share with us.
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2. How We Use Your Information
We use the information we collect for a variety of purposes. These include processing and fulfilling your orders, communicating with you about your order or our products, improving our website and services, sending periodic emails (including newsletters and promotional materials), responding to customer service inquiries, and conducting research and analysis to enhance the customer experience.
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3. Sharing Your Information
We do not sell or trade your personal information. However, we may share it in certain situations. For example, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are required to keep your information confidential. Additionally, we may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes, or to establish, exercise, or defend our legal rights.
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4. Security of Your Information
We implement a variety of security measures to ensure the safety of your personal information. Your data is stored on secure networks and is only accessible by a limited number of individuals with special access rights. While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
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5. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include accessing your personal information, requesting corrections to it, requesting its deletion, or opting out of marketing communications. If you wish to exercise any of these rights, please contact us at customerservice@suedesway.com.
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6. Third -Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
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7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make any changes, we will revise the effective date at the top of this policy and notify you via email or with a notice on our website. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
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8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at customerservice@suedesway.com.
Privacy Policy
